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We hope you love your Dinky Artist product! If, for any reason it's not as you expected please get in touch:


Personalised/bespoke goods are non-refundable unless faulty. If faulty, please use the returns label in your parcel or return it to us at: 


Dinky Artist, Suite 3, 56a High Street, Windrush Court, Witney, Oxfordshire, OX28 6ET

Our policy lasts 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. 


Once your return is received we will notify you.
It will be inspected and if faulty your refund will be processed or a replacement product will be dispatched.

How you'll be refunded:

You’ll receive a refund within 7 days of returning the item to the same payment method you used. For items bought with gift cards, we’ll send an e-gift card to the email address that was used to make the purchase.


We only replace items if they are faulty or damaged. Please send us your item back using the address above and once received we will replace your gift for you.